1. Definitions:

1.1. Company – Stova, JSC is the company established and operating according to the laws of the Republic of Lithuania, legal entity code 302299725, with its registered head office in Ozo g. 10, Vilnius, company data is collected and stored in the Register of Legal Entities of the Republic of Lithuania, VAT payer’s code LT100004511618.

1.2. Car park is the car park owned by the Company upon propriety or another right, the list and addresses of which are indicated on the Company’s website

1.3. Website means the website

1.4 Online shop link is

1.5. Reservation confirmation e-mail is one-time reservation evidence sent to the Customer by e-mail.


1.6. Customer is the person who registers on the Website and / or uses Company car park services.

1.7. Customer service specialist is the Company employee who administers car parks. Customer service specialists work 24 hours and are available at +370 700 77877.

1.8. Self-service zone is the profile of the Customer who has concluded the agreement and where the user has the opportunity to sign an agreement, add, modify, remove vehicle’s registration numbers, issue an invoice and see any uploaded invoices.

2. General rules

2.1. These rules shall apply to all Company clients who have reserved a parking place in the Car park online, use Company car parking services upon the Agreement or pay for the Car park services.

2.2 You can use car parks after preliminary car park reservation online or entering into the agreement with Stova, JSC.

2.3. After signing an agreement with the company Stova, JSC, you will be let into the car parks when the vehicle number plate cameras scan your vehicle’s number plates registered in the system.

2.4. Preliminary car park reservation online or concluded Service Agreement do not reserve or ensure a specific parking place in the Car park. When using Car park services, it is possible to enter the Car park only if there are parking places available in the Car park. Information about the number of parking places is available by phone +370 700 77877.

2.5. In case of losing vehicle’s car plate numbers registered on the website, the Customer must block them immediately by logging into the Self-service zone on the website Provided there is no possibility to log into the Self-service zone, the Customer must inform about the vehicle’s plate numbers loss at email or by phone +370 700 77877.

2.6. The expiry date and time of preliminary reservations are indicated in the email of preliminary reservation confirmation. When preliminary reservation expires and if the service has not been used, preliminary reservation is not refundable.

2.7. The Customer can change the time of preliminary reservation no later than 48 hours prior to the start of the preliminary reservation term by contacting Customer service at or by telephone +370 700 77877.

2.8. The Customer can cancel preliminary reservation within 24 hours after purchase and no later than 48 hours prior to the start of the preliminary reservation term by contacting Customer service at or by phone +370 700 77877.

2.9. Car parks are not guarded. The Company has no obligation to guard Customer’s vehicles and belongings left inside, as well as it does not ensure any special vehicle monitoring means (technical, physical, etc.).

2.10. In case the Customer breaches the Rules, the Company is entitled to claim for damages resulting from the breach. The Customer undertakes to familiarize any person who is entitled to use the car number plates indicated during the reservation with the Rules and to ensure that the latter shall comply with them. The Customer is fully responsible for the people who will use car number plates registered on the Customer’s website and Self-service zone.

2.11. Disputes shall be settled in the court upon the Company’s head office address.

2.12. In order to inform the Customer of the changes in the entry system to UniPark car parks, newsletter with the service rules and campaigns is emailed no more often than once or twice per month.

3. Terms of payment

3.1. The fee for the services is calculated according to the rates applicable on the day when the vehicle has been parked. Different car parks can apply different charges. Charges are published in car parks and on the website The price is calculated based on actual standing time to rounding up to the higher rate applicable by the Company and unit of time calculation specified in the pricelist. The Company has the right to unilaterally change the prices for its services. Upon the change of the prices, the Company shall not apply extra charges for the Customers who made a preliminary reservation or parked a vehicle in the Car park upon the Agreement concluded prior to the price change, and has no obligation to return price differences resulting from changes in pricing.

3.2. The Customers who have concluded Agreements shall pay for the services provided in the previous month up to the 15th day of the following month upon the VAT invoice issued by the Company.  The Company has the right to charge the 0.02% rate of interest on the unpaid amount for each day of delay.

3.3. In case the Customers who have concluded the Agreement are late to pay the invoice for more than five (5) calendar days, their cars will not be able to enter Car parks.

3.4. VAT invoices are sent to the Customers who have concluded the Agreements by e-mail specified in the Agreement. If the Customer does not receive the VAT invoice for the previous month of using the services before the 10th day of the current month, he/she must inform the Company about it. Otherwise, it is assumed that the Customer has received the invoice and must pay it. Upon the change of the Customer’s email address he/she must notify the Company in writing about it not later than within three working days.

3.5. Online preliminary reservation is a one-time reservation and can be used only once. If the actual parking time is shorter than indicated in the preliminary reservation confirmation letter, monetary difference is not refundable. Preliminary reservation time cannot be used for the next time.

3.6. If the vehicle is parked in the Car park for a longer period than indicated in the email confirming preliminary reservation online, the Customer must pay for the excess of actual standing time under the rates applicable at the Car park at that time.

3.7. If the Company fails to ensure the parking place reserved by the Customer online in advance, the Company undertakes to refund the money paid by the Customer. The Company does not undertake to cover any additional costs resulting from the lack of parking places.

4. Instructions for using the services

4.1. In the event of any problems related to using the services, please call +370 700 77877.

4.2. To enter the car park after purchasing a parking place online in advance or the Clients who have concluded the Agreement with the Company should perform the following steps:

4.2.1. Stop the vehicle at the entrance facility (see Fig.).

4.2.2. When the barrier opens, enter the Car park and park the vehicle in any place available if there are no conflicting signs.

4.3. When taking the vehicle back, the following steps should be performed:

4.3.1. Stop the vehicle at the exit facility (see Fig.).


4.3.2. When the barrier lifts up, leave the Car park.

4.3.3. If the time of parking the vehicle does not exceed the time indicated in the confirmation email of preliminary parking reservation, you can proceed to the exit facility and the barrier will automatically lift up.

4.3.2. If the time of parking the vehicle exceeds the time limit indicated in the confirmation email of preliminary parking reservation, the Customer must phone +370 700 77877 in order to leave the Car park and inform the Company that the time of preliminary parking reservation has been exceeded and provide with the data necessary for issuing a VAT invoice. A VAT invoice is issued within 30 days of receipt of the notification.

4.3.4. After performing all the steps described in paragraph 4.3.2, the Customer service employee shall allow the Customer to leave the Car park.

5. Personal data protection

5.1. When making the registration on the Website, the Customer shall provide his/her name, surname, email and vehicle registration plate number. By agreeing with these rules, the Client declares that he/she agrees that the Company shall store and administer the data provided.

5.2. The personal data shall be administered with the aim to ensure proper provision of the services to the Customers.

5.3. The Customer confirms that the personal data provided on his/her Website is accurate, complete, and correct. The Customer has the right to access his/her personal data and request to correct incorrect, incomplete, inaccurate or outdated personal data.

5.4. The Company shall not disclose the Customer’s personal data to any third party except for the cases stipulated by legal acts. The Company is entitled to transfer personal data to entities administering debts.

6. Changing the Rules

6.1. The Company has the right to unilaterally change the terms of these Rules without prior notice to the Customer.

6.2. Extensions or modifications to these Rules shall take effect on the date of their publication, i.e. on the date when they are placed on the Website.